Account access
Sign-in links, sessions, saved charts, export or account deletion.
Include
- · The account email
- · The approximate request time
- · The page or action involved
Support
One address. A useful first message.
Use [email protected] for account, privacy, billing, calculation, AI and content issues. Include only the minimum information needed to investigate.
Contact
[email protected]Never send passwords, one-time sign-in links, session cookies, full card numbers, government IDs or another person’s private birth details.
Privacy
Access, correction, export, deletion or a concern about data handling.
Include
- · The relevant account and page
- · The right or correction requested
- · Whether urgent safety is involved
Billing
Creem checkout, subscription status, cancellation, invoice or refund corrections.
Include
- · Subscription email
- · Plan and approximate charge date
- · Creem order or invoice ID when available
Calculation
An input, time-zone, boundary or reported chart result that looks inconsistent.
Include
- · Applicable inputs without unnecessary personal detail
- · Rule/version shown by the result
- · A screenshot or warning text when available
AI or content correction
Unsafe output, factual inconsistency, unclear source or outdated page.
Include
- · Page URL
- · AI request ID if shown
- · The sentence and supporting source
Response targets
These are internal service targets, not a 24/7 or contractual SLA.
| Priority | Example | Operational target |
|---|---|---|
| P0 | Suspected data exposure or wrong charge | Triage within 4 hours |
| P1 | Widespread login, AI or account failure | Triage within 1 business day |
| P2 | Single account, chart or content issue | Triage within 2 business days |
| P3 | Feature suggestion or non-urgent question | Triage within 5 business days |
Security issues
Use the security disclosure page for suspected vulnerabilities and follow responsible-testing boundaries.
Security disclosure